For the past 23 years, Chairman and President of Levenbert Consulting, Dr. Ahmad Tahlak converted dreams into reality by his profound knowledge and passion for service industry. As a leading strategist, Tahlak has shaped up innumerable international contact centers and given the best performing ones to this part of the world. With a vision to see Dubai as a global hub of smart contact centers and sharing the same dream as H.H. Sheikh Mohammed Bin Rashid Al Maktoum, Vice President & Prime Minister of the UAE & Ruler of Dubai has seen for the country, he has pioneered many excellence programs and had been the guiding force behind every move for the betterment of the community.
Tahlak is one of the region's most sought-after educators, consultants, trainers and public speakers on the topic of achieving excellence in service. His continuous effort to uplift the services and bring forth the best to the service industry has always been appreciated by the most prestigious people of this region. We have seen businesses relying only on customer based approach and invest in profit-oriented programs. However Tahlak understands that it lies in building a powerful culture where every employee adds up to the success of an organization by delivering excellence in service.
Tahlak has a portfolio of reputed clientele of government agencies and multinational corporations including Dewa, DIFC, Global Village, Ministry of Economy, UAE, Hamdan Bin Mohammed University, Mubadala, Dubai Customs, Dubai Duty Free, ADPC, Emirates Airlines to name a few. He believes in following best practices applicable globally helping organizations stand out by achieving par excellence in service.
Tahlak is a renowned educator and trainer who with his customizable courses and workshops, has been training and mentoring to provide skilled professionals to the service industry. His vision to deliver excellence can be seen in his programs where he lays special emphasis on leadership, management, global leaders, crisis management, people’s skills etc., by following a balanced action-oriented approach to bring out the best managers and leaders,and empowering them to solve challenging business issues, achieve strategic objectives, provide excellent service to customers and a balanced team player with colleagues making the working place a second home. His innovative skills and passion for excellence can be seen in a program designed and launched by him as Excellence in Management (EIM). The EIM Program is formulated and designed based on his proven principles for the CEOs, Managers or To-be managers who want to stimulate their careers by learning management concepts and techniques to formulate and implement strategies as a functional head of an organization. He has molded his vision to transform the UAE professionals to future global successful leaders of the nation into this program.
Speaking on Transforming UAE Nationals into Super Professionals
One with a strong vision and commitment to excellence, Tahlak has founded The Teleservices Company in 2000, a specialized organization focused on Contact Center Solutions and Consultancy, which caters to a wide array of industries and organization. A recipient of the Entrepreneur of the Year, Best Consulting and Service Company awards in 2004, recognized and presented by His Highness Sheikh Mohammed Bin Rashid Al Maktoum, Prime Minister of UAE and Ruler of Dubai. Dr. Ahmad Tahlak has been synonymous to the success in the call center and customer service industrywww.call.ae
With unrivaled passion for change, unique understanding of the global market Dr. Ahmad Tahlak brought his superior, result-oriented Consulting experience, Training, Contact Center expertise, CRM Intelligence, Strategy Formulation & Implementation concentration and ventured into co-founding LEVENBERT Consulting, a turnkey and implementations solutions provider, offering a wealth of ground-breaking strategies and excellence through sustainable change to a wide array of industries serving the private and public sector. LEVENBERT is headquartered in the UAE and operates across GCC.It currently operates in Dubai, Riyadh, Jeddah, Abu Dhabi, Kuwait, Amman, Dohawww.levenbert.com
Recognized by industry leaders and peers both in the local and international market, Dr. Ahmad Tahlak is privileged to share his extensive knowledge, expertise, cutting-edge solutions that drives optimal organizational growth and success, Levenbert Academy is his another venture that is key provider of Management and Human Capital Development training solutions dedicated to building a professional, efficient and effective workforce for its customers in the region by designing and executing professional and certified training programs and consultancy services in business and management. His EIM Program is designed to enhance the managerial capabilities of delegates to justify the future seniority of his/her position in a strategic management role
Dr. Ahmad Tahlak has pioneered Emirates Airlines Call Center, a full-fledged operational call center almost 17 years ago when the local market was still unaware of the vast impact and efficiency the contact center would generate. As a result of a brainchild that was brought into purpose and function, by establishing a world-class call center and comprehensive CRM system his ambition, effort and management has won him Call Center Manager of the Year award for two consecutive years in 2001 & 2002 from Incoming Call Center Management Association, ICCM Chicago, USA.
One with a strong vision and commitment to excellence, Tahlak has founded The Teleservices Company in 2000, a specialized organization focused on Contact Center Solutions and Consultancy, which caters to a wide array of industries and organization. A recipient of the Entrepreneur of the Year, Best Consulting and Service Company awards in 2004, recognized and presented by His Highness Sheikh Mohammed Bin Rashid Al Maktoum, Prime Minister of UAE and Ruler of Dubai. Dr. Ahmad Tahlak has been synonymous to the success in the call center and customer service industry
Dubai SME, an agency under the Dubai Economic Department – Government of Dubai is playing a leading role in developing the SME Sector of Dubai, in addition to its mandate of fostering the development of entrepreneurship in Dubai with the strategic aim of creating a pipeline of new businesses to take root in Dubai on a sustainable basis. Tahlak grabbed the Best Consulting and Service Company awards in 2004, recognized and presented by His Highness Sheikh Mohammed Bin Rashid Al Maktoum, Prime Minister of UAE and Ruler of Dubai for his extraordinary achievements in the call center and customer service industry
In 2005, Tahlak accepted the position in Emirates Marketing and Promotions, a subsidiary of Emirates Post Group as the Chief Executive Officer. EMP's core business was to provide integrated, turnkey solutions to direct marketing, Call Center & Customer Service outsourcing, and Promotions. It was also during his tenure that the agency turned into a profit center. At the helm of his leadership, EMP garnered several recognitions set by the local and international groups including the Dubai Quality Award in 2008.
Excellence in Management or EIM program is designed and formulated by Dr. Ahmad Tahlak for the higher management of any organization. This course is an extensive 30-day program that is designed to enhance the managerial capabilities of delegates to justify the future seniority of his or her position in a strategic management role.
Tahlak played a crucial role in Local Interline Reservation Group (LIRG) from1995 to 2001.
Tahlak played a critical role in Arab Airline System from 1994 to 2000.
Tahlak played a key role in Shaikh Mohamed bin Rashid establishment for small and medium from 2005 to 2007.